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iOS 11 problems and fixes

Despite Apple’s extensive testing and the public and developer beta programs, there are still inevitably problems with the new version of the iPhone and iPad software. As we hear of them we will outline them here, along with any fixes that have been suggested.

If you are having any issues with your iPhone or iPad let us know. There have been reports of not being able to connect to the WiFi network, the device filling up its storage too quickly, the screen freezing or buttons becoming unresponsive, and Message syncing issues with iCloud.

Below we will look at some of the key issues and the suggested fixes for them.

How to fix the autocorrect i bug

The latest bug (as of 27 November) in iOS 11 is turning the word ‘it’ into ‘I.T’.

Some users are finding that if they type the word ‘it’ the they will see I.T as a QuickType suggestion, but even if they don’t select that option when they press space it will automatically change ‘it’ into ‘I.T’.

Apparently the same happens with ‘is’, except that word is changed to ‘I.S’.

We expect that Apple will issue an update to iOS soon that will fix the issue. However it is likely to be embarrasing for the company, which has already addressed a similar bugthat turned the letter I into a question mark in a box. The company issued a fix for that issue in iOS 11.1.1.

Prior to the iOS 11.1.1 update if you typed the letter I it would autocorrect to an exclamation mark within a box.

Initially Apple offered the following fix, although the subsequent iOS 11.1.1 update should fix the issue.

  1. Go to Settings > General > Keyboard
  2. Tap on Text Replacement.
  3. Tap on +
  4. Type I for Phrase.
  5. Type i for Shortcut.
  6. Tap Done.

The same fix should work for the I.T autocorrect bug, just choose it for Phrase, and type it for shortcut.

Alternatively you can use a third party keyboard or turn off predictive text.

It is thought that the I issue is linked to an emoji as those people affected have an I character appearing in their frequently used emojis.

iOS 11 Battery issues

Since the release of iOS 11 there have been some concerns about battery life. The latest issue is with the YouTube app, which has been found to drain significant amounts of battery in iOS 11.

The YouTube app appears to be at fault here, rather than iOS 11, with reports of iPhones running hot when the YouTube app is in use.

YouTube has responded claiming that it is addressing the issue.

Earlier in the iOS 11 release cycle some battery life concerns identified by mobile security firm Wandera.

The company monitored 50,000 iPad and iPhone users on its networks and found that those using iOS 11 were finding that their battery was draining ‘twice as fast’ as those on iOS 10.

This battery life issue could be related to the way Spotlight reindexed iOS 11 once installed, and also it could be due to users trying out new features and thereby using their device in an unusual way.

If you are experiencing a problem with battery life then the suggestion was that factory resetting your iPhone or iPad could fix it, but this would mean wiping your device.

Apple’s iOS 11.0.1 update was thought to go some way to correcting the battery life issues, by addressing WiFi and Bluetooth settings. However, battery life appears to be the top complaint from those who have installed iOS 11.0.3.

There were also concerns about the battery inside the iPhone 8, with reports of two iPhones breaking after the battery burst the case open. Apple is said to be investigating the claims, which were made about iPhones bought in Taiwan and Japan.

Crackling (or ‘static’) noise

Some users reported hearing an annoying crackling noise from their iPhone’s earpiece during phone or FaceTime calls since updating to iOS 11 – but it only seems to affect the new iPhone 8 and 8 Plus handsets. Apple has addressed this with a patch in iOS 11.0.2 (discussed above).

WiFi & Bluetooth issues with iOS 11

Users have been confused to find that when they toggle Bluetooth and Wi-Fi off in iOS 11 Control Centre on their iPhone it doesn’t actually turn off the functions.

Apple explains that this is so that the following applications can have access to the functions:

  • AirDrop
  • AirPlay
  • Apple Pencil
  • Apple Watch
  • Continuity features, like Handoff and Instant Hotspot
  • Instant Hotspot
  • Location Services

What it means is that even if you think you have turned off WiFi or Bluetooth you haven’t really, and functions like AirDrop will still be available.

If you want to turn off Bluetooth or WiFi you need to go into Settings, but even if you turn them off here they will turn on again automatically at 5am the next morning.

Missing apps or apps not working

Because iOS 11 marks the end of support for 32-bit apps some of the older apps on your iPhone may stop working following the iOS 11 update.

iOS 11 not working with email in Outlook/Exchange

There was a “cannot send mail. The message was rejected by the server” bug in iOS 11 that was stopping emails being sent via Microsoft servers.

Apple acknowledged this and worked on a fix with Microsoft which was issued with the iOS 11.0.1 update, so if you are experiencing this issue update your device.

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